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We guarantee efficient research and development and services for the continued prosperity of the oil palm industry.
Our commitments :
- Produce at least ten (10) new technologies, research findings or products for the benefit of the industry;
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- Provide accurate analytical and statistical services and to give estimated time required for each results within two (2) weeks;
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- Give decisions on applications for new licensees and renewal of licensees within the following time of receipt of the completed application form and renewal form and submission of complete information:
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| (a) New licensees: |
| (i) Smallholders and estates, 5 working days; |
| (ii) Mill construction, 90 working days |
| (iii) All other major categories of licensees, 30 working days |
| (b) Renewal licensees: 5 working days |
- Release average prices of selected palm oil products by 5:00 pm on every working day and monthly average prices by 2:00 pm on the 1st working day of the following month;
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- Release information on the monthly performance in relation to production, stocks, export and import of selected oil palm products at 12:30 pm on the tenth (10th) of every month;
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- Respond to enquiries through hotline within 1 week;
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- Request for publications and relevant information from PALMOILIS will be processed not exceeding 5 working days.
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- Respond to enquiries through e-Aduan not exceeding 10 working days.
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* If the day falls on a Sunday or public holiday, the information will be released on the following working day.
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