Clients' Charter

We guarantee efficient research and development and services for the continued prosperity of the oil palm industry.

Our commitments :

Produce at least ten (10) new technologies, research findings or products for the benefit of the industry;

Provide accurate analytical and statistical services and to give estimated time required for each results within two (2) weeks;

Give decisions on applications for new licensees and renewal of licensees within the following time of receipt of the completed application form and renewal form and submission of complete information:

(a) New licensees:

(i) Smallholders and estates, 5 working days;

(ii) Mill construction, 90 working days

(iii) All other major categories of licensees, 30 working days

(b) Renewal licensees: 5 working days

Release average prices of selected palm oil products by 5:00 pm on every working day and monthly average prices by 2:00 pm on the 1^st working day of the following month;

Release information on the monthly performance in relation to production, stocks, export and import of selected oil palm products at 12:30 pm on the tenth (10^th) of every month;

Request for publications and relevant information from PALMOILIS will be processed not exceeding 5 working days.

* If the day falls on a Sunday or public holiday, the information will be released on the following working day.

ACHIEVEMENTS OF MPOB CLIENTS' CHARTER

Visitor :

since May 1,2000

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